K12 Techno Services - Zonal Head - Operations

Responsibilities:

Zonal Head operations will be responsible for below key areas:

- Revenue assurance of the branches and manage the cashflows by timely collections

- Cost optimization while upkeeping the organizations quality standards

- Innovate/mainstream value-added programs which will lead to new revenue lines and also adds value to customers

- Control the customer churn and drive the desired revenue growth year on year

- Drive operational excellence initiatives at branches

- Achieve highest standards of operational excellence by continuous and by implementing sustainable practices in the field of operations

- Drive customer satisfaction in all service aspects

- Forecasting and planning of key supplies for consumers on timely basis

- To be aware and comply statutory and regulatory norms of Education Industry and the state administrative bodies

- Work collaboratively with regulators of the state/central

- Maintain relationships with all key stakeholder of the organization and must work collaboratively with relevant functional departments of the organization

Key Competencies & Skills:

- Candidate must have an entrepreneurial mindset.

- Team management skills are critical, where in candidate must demonstrate exceptional leadership skills to empower the school administrators to perform in their best of their abilities.

- Must be a problem solver and must take decisions based on merit, logic and most importantly believes in customer centricity.

Preferred Qualification:

- Candidate must have completed post-graduation in Management, preferably from Tier 1 or 2 colleges.

- Candidates from Education Administration and related qualifications will add value in selection process.