Senior HR at K12 Techno Services Pvt Ltd
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K12 Techno Services - Head - Telesales (3-7 yrs)
- Recruiting, training, and supervising members of the inside sales team.
- Educating inside sales staff on effectively answering common customer questions. Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.
- Maintaining an accurate record of all leads and actual sales.
- Preparing accurate sales forecasts to assist the company in making sound business decisions.
- Regularly evaluating the performance of the inside sales team. Evaluating current sales practices and procedures to determine whether they are effective in generating sales.
- Recommending and implementing improvements to current sales practices and procedures as needed.
- Addressing and resolving customer complaints.
- Bachelor's degree in marketing, business administration, business management, or related field.
- Accredited inside sales manager (AISM) and Certified inside sales professional (CISP) accreditations are advantageous.
- Proven experience working as an Inside Sales Manager.
- Proficiency in Microsoft Excel and Customer Relationship Management (CRM) software.
- Excellent leadership skills.
- Strong analytical and problem-solving skills.
- Sound organizational skills.
- Effective communication skills and near-native fluency in English.
- Exceptional customer service skills.
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