K12 Techno Services - Head - Telesales

Responsibilities:

- Recruiting, training, and supervising members of the inside sales team.

- Educating inside sales staff on effectively answering common customer questions. Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.

- Maintaining an accurate record of all leads and actual sales.

- Preparing accurate sales forecasts to assist the company in making sound business decisions.

- Regularly evaluating the performance of the inside sales team. Evaluating current sales practices and procedures to determine whether they are effective in generating sales.

- Recommending and implementing improvements to current sales practices and procedures as needed.

- Addressing and resolving customer complaints.

Requirements:

- Bachelor's degree in marketing, business administration, business management, or related field.

- Accredited inside sales manager (AISM) and Certified inside sales professional (CISP) accreditations are advantageous.

- Proven experience working as an Inside Sales Manager.

- Proficiency in Microsoft Excel and Customer Relationship Management (CRM) software.

- Excellent leadership skills.

- Strong analytical and problem-solving skills.

- Sound organizational skills.

- Effective communication skills and near-native fluency in English.

- Exceptional customer service skills.