Junior Director - Trade Finance - KPO

KEY RESPONSIBILITIES :

- Service Delivery & Client Focus : The candidate will have functional responsibilities to manage overall Service delivery, flawless execution, smooth new migrations and enhancing overall client experience across each of these verticals. The functional responsibilities will require the candidate to work in a matrix operating model and work in close partnership across sites in India as well as with the global sites.

- Operational Excellence & Innovation : The candidate will be required to drive innovative solutions for efficient operations and prioritize key technology enhancements across various processes that will support productivity and controls enhancement Additionally, he/ she will have to identify project opportunities which will lead to significant business impact leading to Financial saves, development of COE's, best practice pilots, enhance impactful delivery, reduce both manual effort and risk. He/ she will also be required to manage impact of expenses and facilitate ways to reduce them to support business growth in a cost-effective manner. The candidate should convert knowledge of industry, business into a competitive advantage.

- Operating Model : Drive strong focus on building synergies across verticals and further enhancing the set up of various Centers of Excellence. Determine appropriate utilities that can be built and leveraged across the region, through optimal utilization of like-functions across CIB Operations. The job would involve designing appropriate Operating models across functional verticals and for the Bangalore site across various CIB functions to ensure strong management coverage and oversight, resiliency, management bandwidth with right span of control.

- People Management : The role will involve building a strong transparent culture for staff based on meritocracy; advance the inclusive leadership agenda through diversity, training, performance management, networking, redeployment, job mobility, mentoring, etc. The candidate would be required to engage, motivate and influence direct reports, teams and peers and enhance overall employee engagement and retention, working in partnership with HR & Training teams. The role involves monitoring key HR issues around hiring, engagement, training, attrition, overtime etc. that may have an impact to business and build a framework which will help to do a pro-active monitoring / highlight early warning signals around any staff impact

- Partnership & Governance : The candidate will work in a matrix environment and in close partnership across various sites and business partners. He/ she will be responsible for managing new migrations and build and leverage partnerships across businesses locally as well as with global business partners in line with the overall product/business objectives. The role involves institutionalizing a strong governance framework locally in the region and across all delivery sites to ensure strong focus on quality, delivery and enhancing client experience.

- Risk & Controls : The candidate will be responsible for building a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers in driving/implementing an effective, robust, pro-active and sustainable controls program to pro-actively manage risks to the business.

Skills required are expert :

- Change management

- Communication

- Negotiating skills

- Planning and Budgeting

- Risk management

- Resource management

- Leadership

- Issue resolution

- Strategic planning

Knowledge required is expert :

- LOB knowledge

- Business processes and procedures

- Industry knowledge

- Business' strategic direction

- Local market knowledge

- Multiple LOBs/functions