CCB- D&A-Quant Analytics Senior Associate - Customer Experience Analytics Description : Senior Quantitative Associate - Customer Experience Analytics Contact : Swetlana Saha About Chase : Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com. About Data & Analytics : CCB's Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of data and analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and for our customers through Sales, Marketing and Operations transformations. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth. Position Overview : - Chase is on a mission to deliver a customer-obsessed experience by improving clock speed and providing first-class customer interactions. Across the organization we are all committed to transforming the way we work and how we deliver value against our business objectives. We favor rapid, iterative design to "once and done" project work and prefer new design to improving on the status quo, all in a way that allows us to "plug and play" instead of depending on outdated technology builds. - To achieve that mission, we have launched cross-functional customer journey teams that enable us to continuously design, deliver and validate new functionality and foster an environment where we can quickly improve the customer experience. - The Customer Experience Analytics (within CCB Data & Analytics organization) is looking for a talented, highly motivated individual with strong data analysis and strategic thinking skills to support advanced analytics projects across Operations functions, channels and products. - The Customer Experience Analytics team is responsible for deriving insights about our customers' journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience. We work collaboratively with all functional teams across CCB Operations as well as Strategic and Analytics teams across CCB. - The individual will lead initiatives focused on improving the customer experience, reducing operating expenses for Ops Product Groups. S/he will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing and delivering presentations of findings. Our team's projects range from simple trend analysis to cross-channel journey analysis to prescriptive analytics. The common theme of all the projects is data mining, business judgment and collaboration to improve the customer experience. - You will serve as an expert in leveraging the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders. You will also leverage enterprise data to develop the right automated data solutions using a mix of customer, account, digital, telephony, financial and operational data. You will have the opportunity to work collaboratively with partners such as Service Product Group, Claims & Disputes Product organization, Machine Learning and Intelligence Operations, Finance, Marketing, Area Product Owners, Operations specialists, and other analytics teams across CCB. Responsibilities : - Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes - Support Cross-skilling programs by providing data and analytics leadership across the CCB Ops organization - Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools and quantitative methods such as trend analysis, segmentation, forecasting, optimization, and other techniques to improve business function performance. - Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points - Build business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies - Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, leadership teams and business partners in regularly-scheduled analytics meetings chaired by the analyst in this role - Support the creation of automated visualizations using Tableau, Adobe Analytics, to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics - Embrace a growth and learning mindset; proactive and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges - Leadership : The ideal candidate will (at a minimum) exhibit the below leadership abilities: a. Mentor a small group of 3-4 FTEs, drive and manage projects end to end b. Make smart decisions that will have an impact on both business and people c. Solve business problems having highest complexity level d. Should be self-motivated and able to coach team for consistent high performance e. Able to help manager in identifying and onboarding talents across industry, mentor newer team members and identify growth opportunities for existing team members Qualifications and Required Skills : - 8+ years of related experience - Master's degree in a quantitative or related field - Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills - Experience delivering analytics solutions under strict timelines quick turn-around time - Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred - Hands-on experience with standard data analytics tools and technologies (SQL, Python, Tableau, Alteryx, R, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta) - Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods - Comfortable making decisions under uncertainty and ambiguity, and proven ability to structure problems and develop analytical frameworks while addressing business and technical risks - Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment - Should have a very good understanding of IT processes and databases. Should be able to work directly with data owners/custodians and contribute in building analytics data hub - Leadership drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions - Flexibility/adaptability, ability to listen and defend or change direction based upon team and stakeholder consensus - Superior judgment to mitigate risk, and to foster an environment where risk/control issues are escalated and trends are anticipated and identified - Acting with integrity, and protecting our company, clients and customers JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. 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Mumbai

JP Morgan Chase - Senior Associate - Quant Analytics/Customer Experience Analytics - CCB 

JP Morgan Chase - Senior Associate - Quant Analytics/Customer Experience Analytics - CCB  ,Job Description for JP Morgan Chase - Senior Associate - Quant Analytics/Customer Experience Analytics - CCB  in JP Morgan Chase in  Mumbai for (8-13) years of experience. Apply Now!

Job Description for JP Morgan Chase - Senior Associate - Quant Analytics/Customer Experience Analytics - CCB  in JP Morgan Chase in  Mumbai for (8-13) years of experience. Apply Now!