JP Morgan Chase - Senior Associate - Business Sustainment Operations - Project Management/Change Management

Business Sustainment Operations Senior Associate ( Project Management/Change Management)

The Asia Client Onboarding - Business Sustainment Operations (BSO) role is located in India and supports the Client Onboarding Management Team in the management and execution of a wide range of strategic and tactical initiatives and control agenda across Asia Private Bank Onboarding teams.

Responsibilities include:

Business Initiatives agenda:

- Work closely with key business stakeholders, including but not limited to business and operational teams, Legal, Compliance, Business Management, Oversight & Control, Audit, Business Initiative Leaders, Project teams and Technology on fulfilling responsibilities of the Client Onboarding team and implementing the business strategy

- Actively engaging in project requirement meetings; influencing design and functional requirements through analysis; providing thoughtful input to ensure business needs are met; identifying and documenting project gaps, impacts, and risks

- Developing process flows for strategic initiatives and assisting in the development of operating models

- Researching and documenting current state processes and applying appropriate changes to support business requests/needs

- Conduct GAP analysis; identify key areas of risk or concern and impact to the business

- Coordinate working groups, business forums and governance meetings

- Communicate issues effectively through project implementation

- Maintain effective communication with stakeholders and business partners with the purpose of informing interested parties on all key milestones, accomplishments, programs, activities, and overall successes

Required Skills and Qualifications:

- BS/BA/PG Degree - Accounting, Finance, or Business preferred

- Fluent in Excel, PowerPoint, Visual Basic

- Willingness to learn new technical skills / explore new tools

- 5+ years of experience in financial services/banking industry, with a demonstrated track-record of delivery and/or relevant experience in risk and control management required

- 5+ years Client Onboarding and/or documentation analysis experience preferred

- A "can do" attitude is a must with a passion for driving best practices

- Familiarity with regulatory landscape across Asia

- Multi-tasker who can manage multiple streams of work concurrently, prioritize effectively and act with a sense of urgency

- Ability to work effectively in a team environment and ability to adapt to a rapidly changing business and technological environment

- Willingness to make decisions, while ensuring buy in from stakeholders

- Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

- Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages

- Capable of managing both BAU activities as well as strategic initiatives

- Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes

- Analytical and review skills with the capacity to think laterally and convey an understanding of the big picture and draw the correct conclusions from reviews