Description : Our team is at the heart of building and improving tooling that supports all aspects of Chase offering. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, passionate individuals who would like to expand their skills. Your work will have a massive impact, both on us as a company, as well as our clients. Job Summary : You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry-leading customer service experience. Job Responsibilities : - You will define the roadmap, and objectives for our customer service operations technology platform in Salesforce - You will be responsible for the successful delivery of the product, ensuring that it meets the success criteria of your stakeholders - You will partner with the Tech Lead to ensure alignment and feasibility of product and technical vision and requirements - You will create testing and implementation plans, including user training and documentation - You will ensure the product meets all legal, regulatory, risk and control requirements - You will be hands on, detail orientated, and outcome focused as well as a strong team player Required qualifications, capabilities, and skills : - Demonstrated expertise in delivering and scaling customer service operation technology products - Experience in a complex software environment with Agile/Scrum development - Expert-level knowledge in Agile principles, processes, and best practices - Strong experience with planning, prioritising, and maintaining product backlogs - Strong experience assessing value, developing cases, and prioritising stories, epics and themes to ensure work focuses on those with maximum value and is aligned with product strategy - Strong experience with hypothesis-driven development, product experimentation, and product analytics - Strong communicator and comfortable in explaining design/ architecture & roadmap to a wide range of audiences from both technology and business backgrounds Preferred qualifications, capabilities, and skills : - Experience with Customer Relationship Management - Knowledge of Salesforce out of the box functionality and tools JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Bangalore

JP Morgan Chase - Product Manager 

JP Morgan Chase - Product Manager  ,Job Description for JP Morgan Chase - Product Manager  in JP Morgan Chase in  Bangalore for (3-7) years of experience. Apply Now!

Job Description for JP Morgan Chase - Product Manager  in JP Morgan Chase in  Bangalore for (3-7) years of experience. Apply Now!