Transmission Support & High Growth Tech - Operations Analyst Description: - In this role you will serve as a primary support contact for internal and external clients utilizing various digital channels, including file and API based services, for both transaction initiation and reporting. You will be part of a high performing global team and will have the opportunity to work with and manage interactions for a variety of diverse clients and internal partners. - When you join, you will first focus on supporting clients as they transition to new systems and services. Later, you will work on many different support engagements, of varying complexity, across multiple products, and lines of business. Shift: Day + Weekend (Will require one or more weekend day) Job responsibilities: - Work with minimal direction/independently, keeping management informed of progress and escalating issues - Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries - Proactive outreach to clients and internal partners to address processing errors or in support of platform changes - Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy - Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners - Support the development and maintenance of policies, procedures, and training materials - Ensure client satisfaction and confidence in JP Morgan's service offering, based on Client Satisfaction (CSAT), is at or above departmental standards Required qualifications, skills, and capabilities: - 2+ years of Customer Service / Technical Support experience - Flexibility to work in a 24/7 hybrid work environment, across various shifts, and holidays where supported markets are open - Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products - Able to build and maintain good working relationships with business partners. Mobilizing resources across teams when needed to address client concerns - Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work - Able to effectively manage operational risk through adherence to established procedures and controls - Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance - Effective analytical approach and complex problem-solving skills - Able to translate complex technical information into simple terms J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Mumbai

JP Morgan Chase - Operations Analyst - Transmission Support & High Growth Tech 

Job Description for JP Morgan Chase - Operations Analyst - Transmission Support & High Growth Tech  in JP Morgan Chase in  Mumbai for (2-5) years of experience. Apply Now!