Client Service Associate II Description: Job responsibilities: - Work as bridge between Client & front-office teams on one side and Operations & other internal teams on the other hand, thereby enhancing overall client experience. - Attend client meetings along with Sales & Implementation to understand client requirements and accordingly provide inputs in crafting solutions. - Handhold marquee clients/sensitive deals starting from pre-onboarding stage and going up to post go-live monitoring. - Work with multiple Operation teams to ensure set-up accuracy and also with Tech & others to ensure client pre go-live readiness. - Support client pre go-live testing through end to end transaction monitoring to ensure smooth transaction flow across systems. - Post deal go-live, review key performance indicators to fix routine issues and ensure straight through processing. - Analyze weekly/monthly metrices to ensure client is trending green on key parameters. - Regular Management updates on day-to-day work. Required qualifications, capabilities, and skills: - At-least 8 years on experience in Banking industry, preferably Treasury line of business for Corporate clients. - Sound knowledge of international payments (Swift, Fedwire, CHAPS, IBAN, etc.), APAC domestic payments (ACH, GIRO, NEFT, CNAPS, etc.) Liquidity (sweep, inter-company loan, notional pool). - Familiar with Sanction screening, fraud review, billing, regulatory reporting, nostro funding, FX and ecommerce & third-party payment provided (TP3) client payment flows. - Flexible to provide support during odd hours and work in night shift, whenever required. - Sound knowledge of MS Office (word, excel, PowerPoint). Understanding of AI tools (e.g. Xceptor, Alteryx, Python, etc.) would be an advantage. - Academically, minimum Bachelor's/PG degree in commerce or related fields from a reputed university. - Good command over English language, as this role involves communicating with Client, Front Office teams, Operations and other internal stakeholders. Preferred qualifications, capabilities, and skills: - Good presentation skills as this role involves attending meetings with Client, Front Office teams and other internal stakeholders. - Analytical mindset as this role requires churning numbers and present meaningful outcome & trends to Mgmt & stakeholders. - Candidate should have decent negotiation & influencing skills as this role requires ensuing completion of work by internal teams. - Should be a go-getter as this is an individual contributor role and candidate is supposed to lead the deal & related discussion and other ad-hoc projects. About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Mumbai

JP Morgan Chase - Associate - Client Service 

JP Morgan Chase - Associate - Client Service  ,Job Description for JP Morgan Chase - Associate - Client Service  in JP Morgan Chase in  Mumbai for (8-12) years of experience. Apply Now!

Job Description for JP Morgan Chase - Associate - Client Service  in JP Morgan Chase in  Mumbai for (8-12) years of experience. Apply Now!