Jodo - Customer Success Specialist

About Jodo

Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo's suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.

Jodo is backed by marquee VC investors - Tiger Global, Elevation Capital and Matrix Partners - to realize this mission. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).

Key Responsibilities:

Sales:

- Consultative selling by pitching product to customers both in offline event and via tele sales

- Building a long-term relationship with customers

- Ability to think on the feet and understand the customer pulse and pitch accordingly

- Ability to take rejections and not let it affect the pitch to the next customer

Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility

- Not taking 'no' for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade

- Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure

- Understand customer concerns and relay it back to the product team to improve the product & application process

Requirements:

- Passionate about talking to and understanding customer needs

- Fluent communication in English

- Passionate about personal growth and making a difference

Benefits:

- Compensation: Negotiable based on candidate profile (fixed + incentives)

- Opportunity to be part of the early-stage fintech startup and make an impact

- High performers in this role will be given additional exposure

What are we looking for?

- Self-starter with a high sense of ownership - Comfortable to work with minimal supervision

- Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed

- Bias for action - Have the temperament to experiment and execute in uncertainty

- Hustler - Ability to generate resources to solve a problem

- Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs

- Mission-oriented - Deeply care about delivering value and making an impact on customer's lives

Key Details

Role: Customer Success Specialist

Location: Mumbai/ Pune/ Ahmedabad/ Surat

Compensation: Negotiable based on candidate profile (structured as Fixed + Incentive)

Date of Joining: ASAP