Jiva Ayurveda - Business Head

What you will be doing:

- Complete P&L responsibility for the assigned Business Units

- As P&L Head, will be responsible for delivering strategy and top & bottom line growth for assigned businesses

- Identifies growth levers, evolves strategies and actionable plan to achieve business outcomes.

- Identifies new streams for revenue growth & develops them

- Demonstrates consistent process improvement and best practices to improve efficiencies and cost savings

- Identifies gaps/opportunities for service & engagement improvement, and develops and implements recommended action to improve the customer experience.

- Sound understanding of developing and managing franchisee business model

- Works in tandem with new franchise development and location search teams to ensure accurate retail locations finalized for upcoming clinics.

- Manages end-to-end Customer Lifecycle

- Drives higher patient relief/repeat/retention

- Analyzes customer satisfaction metrics to track and monitor satisfaction/engagement trends.

- Develops metric and measurement techniques that will enable to constantly and consistently measure the customer's experience

- Developing and Sustaining Strong Customer/Patient Centric Culture

- Builds a culture of customer orientation and ensures top of the line customer service to maximize the sales to leads ratio.

- Puts mechanisms in place to analyse customer feedback to gather insights into the customer thought process, so as to align the sales process to suit the preferences of the customers

- Implements and innovates best practices for high standard customer experience and engagement.

- Drives Sales and ensures adherence to the sales plan in terms of the numbers delivered monthly, quarterly annually as per the approved business plan.

- Sets clear objectives, monitor drive sales progress, productivity and results. Drives business review cadence and develops reporting frameworks to facilitate alignment, learning and improvement and accountability.

- Works closely with the Marketing Team for giving inputs for Marketing Campaigns, Advertisements, and other promotional activities.

- Planning BTL and Digital marketing campaigns in coordination with the marketing team to boost sales.

- Managing Operational Efficiencies

- Implements strong processes & systems and drives efficiencies and operational excellence to deliver consistency and performance.

- Plans and monitors replenishment of stock at the stores level.

- Monitors the progress in terms of sales, identifies shortcomings and proposes improvements and achieves the monthly sales targets.

- Takes decisions and manages the daily operations of the business including planning of resources.

- Presents the intelligence gathered to the management on a periodic basis.

- Collaborates closely with HR, Learning & Development, IT, and other teams for achieving business objectives.

- Collates, presents and acts upon competitive landscape