Jetking - Assistant General Manager - Technology & Systems

Job Title/Designation : Assistant General Manager - Technology & Systems

Reporting to : CEO

Department : Technology & Systems

Job Dimensions :

Financial Dimension :

Number of Staff Supervised - Direct : 5 - 6

Total Staff Supervised (Direct + Indirect) : Up to 100

Job Purpose :

- Ensure real time management of various performance indicators, objectives and process of the organization related to SDCL, IT infrastructure & Systems

- Implement seamless operational excellence within different geographies and target markets

- Implement different application for the education market in order to bridge the gaps between the institutions, government, academic and students

Key Accountabilities :

Application Design & Management :

- CRM & ERP cloud near ready strategic input

- Vendor integration & Management

Building a systems pipeline :

- Manage & implement assessments to placements funnel of Jetking

- Integration of multiple platforms

Implementing a robust CRM/SRP tool :

- Implementation to more than 500-1000 users challenging 4 tier set up

- Reporting & analysis of 500+ user MIS

Operating Environment :

- Work in a dynamic environment of challenging needs

- Adequately plan for newer resources and requirements

- Envisage and plan to avert critical incidents to smoothen the execution of business operations

Communication & Working Relationships :

Internal :

- Ongoing communication with direct reports within the department on day to day matters

- Extend complete co-operation to the Sales, Learning & Development and Operations team

- Interact with the internal customers on a consistent basis to understand their requirements and for feedback on IT services

External :

- Coordinate and work with IT software, Hardware & Service Vendors

Decision Making :

- Takes all decisions pertaining to the choice of vendors

- Decisions on upgrading software and hardware to be taken

- Budget related decisions & allocation of funds for all IT initiatives

Qualifications, Experience, Knowledge & Skills :

Qualification :

- B.Tech/B.E, with Post Graduate degree/diploma in IT or Systems

Experience :

- Minimum 10 years experience in IT infrastructure Management, ERP, LMS, Online technologies

Skills :

- IT Administration, IT Infrastructure Planning Skills

- Java, Dot Net, ASP,SQL, Networking, Windows Server, HTML 5, E-Commerce, Web Based Learning

Competencies :

- Negotiation skills

- Advanced Communication skills

- Team Building & People Management skills

- Relationship building

- Interpersonal skills

- Self starter and result oriented