Ivanti - Product Manager

Skill pointers :

- Must have experience working within the ITSM suite of products as a Product Manager or in a customer facing role as Business Consultant/Analyst/Product Marketing Manager

- Manage product roadmap & feature implementation

- Requirement/Business Analysis & Prioritization

- Product evangelist

- Aspires to build great user experiences (UI/UX)

- Market/Competitive analysis & tracking trends

- Identify Business Outcomes

- Customer advocate that strongly proposes customer pain points and concerns

- Experience in delivering products in Cloud as a Service (Preferred)

Product Manager - ITSM/Service Management

The Product Manager candidate must have good business relationship and influencing skills, deep technical aptitude, cross-group coordination, strong writing and communication skills, confident and convincing presentation style, and the ability to drive collaborative discussions and decisions with all key stakeholders.

Responsibilities :

- Work closely with Product Team(s) : Technical Leads, Designers and Development staff to design and build outstanding products that our customers love.

- Lead and Collaborate on product team feature and roadmap planning, use-cases, prototyping and customer usage

- Regular and frequent customer contact, gathering feedback on concepts, prototypes, and work in progress.

- Evangelize and Champion the Ivanti's Service Management tools

- Communicate the roadmap and strategy to customer-facing technical and sales teams. Deliver demos, videos and presentations to customers, partners, internal and external audiences

- Work with other Product Managers, Product Marketing and other business units to respond to customer situations and assess enhancement requests and requirements against business needs and long-term priorities

- Contribute in strategy and process discussions

- Based in Ivanti Bangalore office.

- Occasional travel to different Ivanti offices - approx. 10%

- Willingness and ability to travel internationally at times

Qualifications, Skills and Attributes :

- Over 4 years in a similar or related role

- Bachelor's degree or higher

- Experience in creation and Product Management of Software products, ideally in a Cloud and very agile customer-facing DevOps-aligned environment

- Significant experience in the IT industry, especially in Service Management/ITSM market and products

- Proven customer service skills with ability not just to meet, but exceed customer expectations.

- Proven ability to lead, manage and work with remote teams.

- Ability to influence team and outside partners on challenging projects/initiatives, obtain buy in, and to see the initiatives to fruition with only high-level oversight and goal-setting. Must be a natural leader, go-to person, able to win the respect and trust of their peer group.

- Superior verbal and written communication, interpersonal, conflict resolution, and customer service skills.

- Experience with high levels of multi-tasking and prioritizing in a consistently fast-paced, deadline-driven environment