IT Service Manager/Senior Manager

We are looking for a Service Manager/Sr. Manager for one of the renowned MNC Company. Incumbent should have10+years of experience in ITSM and should be ITIL certified.

Job Profile:

The IT Service Manager will be responsible for managing multiple vendor relationships. This includes managing the contracts, change management, SLA management, and driving Service Levels and metrics.

The IT Service Manager will partner with vendors, businesses, and IT partners to manage the end-to-end vendor lifecycle.

In addition, responsibilities will include analyzing and identifying opportunities for process improvements and workflow efficiencies and ensuring standards are performed and aligned to the larger Company corporate standards. The ideal candidate will have a strong technical background, excellent and open communication, be well organized, and be an outstanding collaborator.

Experience in a ITSM with an IT industry is preferred.