The position for a 1 year old startup No. of position 1 : Reporting to : Technology Advisor and No. Of position : 1 SERVICE DELIVERY MANAGER Part of our Product &amp; SaaS Support organization for building excellent customer experiences and the latest in cloud technology. Job description - Accountable for End-to-end IT operation management for the company and its Customer across HW, SW, Cloud and SaaS services. - Hands on experience on SW Development Project Management including planning and managing of activities on day-to-day basis. - Manage vendors, customers including issue resolutions - Manage on-boarding &amp; deboarding of customers into SaaS platform and deployment of products and services. - Responsible for incident, change, problem and escalation management processes. - Delivery Team Hiring &amp; Skill development for Quality Service Delivery. - Strong Collaboration with Sales and other Service lines for providing enterprise-level service solutions - Work with Technical Architect/Leads prior to any architectural change approvals. - Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services levels. - Ensure that necessary artifacts, tools, processes and documentations are in place. - Evaluate new End User Computing technology and build the roadmap. - Monitors Key Performance Indicators (KPIs) and designs appropriate reporting for the Business and leadership. - Participates in the evaluation of new products/ concepts and 3rd party services. - Monitors vendor performance against agreed SLAs, conducts review of service. - Ability to provide direction to accommodate changing priorities. Requirements: - Minimum 8-10 years of experience where at least 3-4 years of experience of Service Delivery Management (ITIL) experience in SAAS platform - Strong skill set in account management, technical support, and/or customer service experience within the software industry. - Proven work experience as a delivery manager - Solid technical background, with understanding or hands-on experience in software development, Cloud and Web and Technologies - Excellent client-facing and internal communication skills - Solid organizational skills including attention to detail and multi-tasking skills - Skilled at working effectively with cross functional teams in a matrix organization - Degree in Computer Science, Engineering or equivalent preferred

Gurgaon/Gurugram

IT Service Delivery Manager - Internet/Online 

IT Service Delivery Manager - Internet/Online  ,Job Description for IT Service Delivery Manager - Internet/Online  in PCC Associates in  Gurgaon/Gurugram for (7-15) years of experience. Apply Now!

Job Description for IT Service Delivery Manager - Internet/Online  in PCC Associates in  Gurgaon/Gurugram for (7-15) years of experience. Apply Now!