- End to End Experience with US IT Sales
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Expand usage of Glider inside the account with new business groups or locations.
- Expand the account by up selling new Glider products
- Responsible for renewals and payments from customers
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities through customer referrals
- Assist with challenging client requests or issue escalations as needed
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