IT Manager - Application Management Services

IT Manager-Application Management Services

- Utilizes operational support systems including Change Control, Problem Management, and other systems as required.

- Ensures all service issues and requests are handled effectively within the team.

- Facilitates the disbursement of new knowledge gained during troubleshooting and research throughout the AMS team.

- Provides analysis of issues to Delivery Management including RCA, work arounds, and permanent solutions.

- Identify areas for customer education and training activities.

- Coordinates AMS team activities, manage customer expectations, and reviews resource feedback.

- Assists in the development of quality assurance standards, procedures, documentation, and controls for AMS operation.

- Motivates and guides team members to continuously improve performance deliverables, identifies training or skill set needs, and addresses with AMS team and management as applicable.

- May assist with calls during peak times.

- 14+ years of total SAP-ECC experience with specialization in any one or more SAP Module such as SD, MM, FICO

- Experience of at least 3-4 SAP Projects including Implementations, Rollouts, Upgrades etc.,

- At least 5-6 years of deep, leadership experience in Application Management Services & Development for a large organization with SAP as the core platform

- Strong experience in working with Service Now or equivalent tool

- Must have experience working with Vendor teams for Support & Projects

- Fluency in English is mandatory

- Exposure to Non-SAP ERP systems will be an added advantage