IT Business Analyst

Experience : 4-9 years IT BA experience is must

Job Description :

- Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients

- Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.

- Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.

- Develop project documentation -e.g., SOW, project plan, and resource plan.

- Ensure resources assigned to projects are meeting deadlines and focused on the right activities.

- Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions.

- Monitor progress and status of deliverables.

- Review projects for completeness of thought and consistency of approach and interface.

- Ensure standards, procedures, and methodologies in the delivery life cycle are followed.

- Communicate development and production status and issues to EM.

- Prepare the overall project schedule, milestones, tasks and estimates.

- External customer interaction worked with multiple customers with periodic follow-ups