IT Architect - Compliance/Process & ITIL - IMS

Role Summary:

- Serve as the Subject Matter Expert (SME) in the evolution of the IT Service Management strategy, execution, and maturity level.

- Perform Audits for various governance frameworks

- Coach and guide on various technical and non-technical fronts related with frameworks.

- ITSM, Project Management, COBIT, Six Sigma, Lean IT

Key Responsibilities:

- Lead, manage, research and recommend, and participate in implementing any required IT standards, controls or policies & procedures, governance frameworks and standards.

- Provide leadership team with tactical and strategic recommendations based on cross-process KPIs

- Audit documentation of core processes to insure cross-process continuity, alignment with continuous improvement road-map

- Able to guide customers through IT Service Management maturity.

- To analyze and recommend contractual requirement of service delivery and suggest best practices to different projects.

- Review performance reports, service improvements, service quality and processes.

- Ensure that standards and guidelines are followed, or that proper, consistent accounting or other practices are being employed.

- Responsible for ensuring that a process is fit for purpose.

- 15+ experience in IT environment or business operations.

- 3 years + experience in an Individual Contributor role or IT service Management Consultant role.

- 4 to 6 years in any management role.

- Must have a detailed and analytical approach with hands-on experience with multiple frameworks.

- Be able to work independently as well as in a team.

- In-depth knowledge of the implementation, developing and deploying various IT governance frameworks to IT organizations.

- Proficient in the use of metrics used for decision-making

- Bachelor Degree

- ITIL Expert certified

- Project Management certified

- Certification in two or more of the following is desirable: COBIT, CISM, ISO 270000 and Six Sigma Green Belt.

- Can effectively communicate business and technical information across the organization, being sensitive to the needs of unique audiences.

- Has persuasion and influencing skills for communicating the viewpoint to an intended audience.

- Ability to make clear decisions in stressful situations.

- Exceptional listening, facilitation, conceptual thinking skills.

- Ability to break down complex problems into manageable elements.

- Able to balance the need for info against a desire to record data.

- Exceptional customer service, interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts.

- Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.

- Well respected, authoritative, strong communication skills, ability to manage and delegate.