Iris Software - Engagement Partner

Responsibilities:

- Overall account and engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO)

- Establish and develop trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.e. typically at the C, C-1 & C-2 levels)

- Own and drive account strategy and planning

- Drive business growth by identifying, developing and solutioning for new business opportunities aligned with Iris' capabilities and service offerings in the IT App Dev space

- Ensure client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation

- Leads the client account portfolios to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs, while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards

- Anchor pre-sales and solutioning for the account, in partnership with delivery, technology and domain practices

- Develop big picture understanding of the client's business and platform/ technology context and associated roadmaps to foster engagement and co-creation of delivery and techno-functional solutions

- Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing and setup of projects

- Facilitate osmosis of experiences from the industry to shape platform/ application roadmaps and proactive capability development for the account

- Partner with marketing, inside sales and domain/ technology practices to drive go-to-market and to provide differentiated solutions and capabilities in core and emerging areas

- Partner with enabling functions to ensure contractual, commercial and other execution related compliance requirements are met in time

- People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levels

Must Have Skills & Experience:

- 12-18 years of experience in the IT services industry in account or engagement management

- 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects

- 3+ years of experience in the financial services domain

- Past experience working with Financial Services GCCs/ GICs/ Captive Organizations for clients based in US, UK or Australia

- Prior experience of establishing and developing relationships at exec and senior client stakeholders (C/C-1/C-2 levels)

- Consultative solutions oriented selling experience with the ability to structure outsourced IT deals for delivery of IT solutions

- Strong contractual & commercial acumen; prior experience working on sales and pre-sales with IT services firms

- Self-directed towards agreed KPIs/ goals combining creativity & individual ownership

- Very strong business communication, presentation, facilitation and negotiation skills

- Ability to troubleshoot and manage escalated service delivery issues and conflicts

- Ability to challenge status quo and drive continuous improvement journeys

Nice to have Skills & Experience

- Experience across capital markets, commercial banking, wealth management, risk or compliance domain preferred

- Experience of setting up mid-large size IT service delivery portfolios and ramping them to 150+ people

- Sound understanding and experience across diverse:

- Service Offerings - application development, maintenance, re-engineering, migration, etc.

- Different pricing models - fixed price, fixed capacity, time and material, etc.

- Engagement models - partner/ vendor managed, co-managed and client managed

- Awareness on current/emerging technology and financial services industry trends

Education: Bachelors / Masters degree in a Software discipline. MBA preferred.