IQVIA - Consultant/Associate Manager - Incentive Compensation

Position Title: Consultant / Associate Manager

- The suitable candidate would be a good communicator, possessing analytical capabilities and strong domain knowledge

- Should have consistently worked in across project-specific teams in a methodical fashion in an - on-demand- business-research environment for between 3-4 years.

- There should be ample business and scientific research related exposure, preferably with a good understanding of the Healthcare space

- He/ She should complement it with proven report writing and project execution skills.

- Facilitate data enabled decision making for internal and external customers by providing and communicating qualitative and quantitative analytics.

- Provide support in building practice by involving in various initiatives like knowledge sharing, support team lead in all business-related tasks / activities, building process documentation and knowledge repositories

Responsibilities

- Periodic reports based on KPIs e.g. MS, growth, units, value, YTD, SOV, contribution etc.

- Ad-hoc sales & market analysis report

- Eligibility criteria: Call coverage, call trend, coaching days, vacancy rate, productive frequency

Customer satisfaction surveys etc-

- Target setting validation

- Target vs. achievement calculation

- Incentive and payout calculation

- Should be able to work seamlessly with the internal stakeholders and client to deliver projects using best practices and well-defined methodology

- Awareness of market landscape, current developments, leading products and players

- Active participation in various knowledge sharing sessions that enables growth and improves quality of deliverables across the function

- Create and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function

- Configure data and calculation processes, design and implement reports

- Process client's data and reports, implement and process verification procedures

- Fulfill client requests for information

- Work with solution to identify and assist in the development of customer-specific rules to automate the process of variable compensation for sales force members and related positions

- Assist in feature development and enhancement for Incential Software products

- Validate bug fixes

- Test validated software application in a new client environment through the execution of test scripts for the mainstream application

- Perform ad hoc work requested by client or necessary maintenance

- Provide recommendations for process improvements where appropriate

- Be proficient with the core Application

- Learn new applications and functionalities as they are made mainstream

- Adhere to project plan (i.e. meet milestone content and deadline)

- Provide leadership and training to junior level Analysts

Business Results:

- Quality KPI targets met as per business expectations

- Good customer/stakeholder's satisfaction scores

- All projects delivered as per customer expectations

- Pharmaceutical industry domain knowledge

- Ability to manage multiple stakeholders

- Excellent interpersonal and communication skills: Understand client requirements and design solutions for quality deliverables. Ability to operate effectively in an international matrix environment

- Demonstrated professional behavior and interaction across peer group and co-worker

- Strong team player who is dynamic and result oriented

Education:

- BTech / MBA with Graduate in Science /Pharmacy / Life Sciences (MBA/BSc.)

Soft skills:

- Advanced MS-office skills (MS-Excel and MS-PowerPoint)

- VB - knowledge and able to write macros and codes

- Basic SQL

- Experience in any Pharmaceutical commercial operations solution is an added advantage

Experience:

- Experience (6+ years) in dashboard, KPIs

- Strong analytical thinking with problem solving approach

- Should be customer service oriented

- Field force experience (desirable)

- Demonstrated professional behavior and interaction across peer group and co-worker

- Strong team player who is dynamic and result oriented