IQS Engineering Solutions - Key Account Manager

Qualification:

- BE Mech/ MBA Sales & Marketing.

- 3-6 years experience in engineering exports (preferably metal forgings).

Skills:

- Strong key account management skills..

- Excellent market research abilities.

- Proven ability to follow up with customers.

Job Description:

- Receive RFQs obtain an estimate; create a quote; send the quote; follow up on orders.

- Make ESPL DRG and define CTQs.

- Keep all information updated on CRM.

- Contact existing customers for orders for developed parts.

- Contact existing customers for new parts for development.

- Track all dispatches up to customer delivery in a staged calendar.

- Improve the cost of logistics per kg by getting quotes from other vendors.

- Improve delivery lead time by getting quotes from other vendors.

- Track invoices raised and paid as per the credit period.

- Resolve issues related to debit and credit notes to match customer ledgers.

- Ensure that all technical data is received from the customer and assist in the design of the complete RFQ specification sheet.

- Track the sample development process and resolve any data requirements (DRG, process, or QA related) Ensure the delivery of samples to customers.

- Follow up and get the part approved.

- Follow up for sales orders and release orders to production.

- Track customer complaints for quality and late delivery. Close customer complaints.

- Get customer satisfaction surveys conducted every year.

- Arrange customer visits and entertain them.