iOptiBiz - Change Agent/Analyst/Manager

Change Manager

Position Description

The Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Supervision

While the Change Manager does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The Change Manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Manager may also provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions. The Change Manager will also support project teams in integrating change management activities into their project plans.

Roles and responsibilities

- Apply a structured methodology and lead change management activities

- Assess the change impact

- Complete change management assessments

- Create change management strategy

- Identify, analyze, prepare risk mitigation tactics

- Identify and manage anticipated resistance

- Consult and coach project teams

- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.

- Support communication efforts

- Support training efforts

- Support and engage senior leaders

- Coach managers and supervisors

- Coordinate efforts with other Technical specialists

- Integrate change management activities into project plan

- Evaluate and ensure user readiness

- Manage stakeholders

- Track and report issues

- Define and measure success metrics and monitor change progress

- Manage the portfolio and change load for multiple customers

Skills and qualifications

- A solid understanding of how people go through a change and the change process

- Experience and knowledge of change management principles, methodologies and tools.

- Exceptional communication skills - both written and verbal.

- Excellent active listening skills.

- Ability to clearly articulate messages to a variety of audiences.

- Ability to establish and maintain strong relationships.

- Ability to influence others and move toward a common vision or goal.

- Flexible and adaptable; able to work in ambiguous situations.

- Forward looking with a holistic approach.

- Problem solving and root cause identification skills.

- Able to work effectively at all levels in an organization.

- Must be a team player and able to work collaboratively with and through others.

- Familiarity with project management approaches, tools and phases of the project lifecycle.

- Change management certification or designation desired.

- Should have completed ITIL V3 Foundation 2011

Role Expectation: Change Manager/Analyst