Intract - Customer Success Manager - Web3

Company Description

At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.

Role Description

This is a full-time on-site role for a Customer Success Associate located in Gurugram. We are seeking an experienced person with a strong background in Web3 technology to join our team. As a Customer Success Associate specializing in Web3, you will play a crucial role in ensuring partner satisfaction by analyzing data and making necessary recommendations, retaining partners by building strong relationships, and providing excellent support to our partners.

Responsibilities :

- Develop and nurture relationships with clients.

- Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.

- Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.

- Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.

- Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed.

- Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.

- Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues.

- Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients.

Requirements:

- Minimum of 1 year of direct experience working with Web3 technologies in a customer-facing role.

- Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts.

- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.

- Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges.

- Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively.

- Bachelor's degree in a relevant field preferred, or equivalent practical experience.