Intouch - Director - Workforce Management

About the Job :

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence internally and within the BPO industry.

We're hiring a Director of Workforce Management to manage all activities and resources related to our Workforce department. This role will be responsible for ensuring all team members are focused on delivering IntouchCX's financial goals and the operational expectations of our client partners.

As Director of Workforce Management, You Will :

- Analyze metrics and staffing on a consistent basis to maximize and make recommendations for efficiency on a global level across multiple client programs

- Manage, support, motivate and retain an outstanding Workforce Management team

- Support Sales Team by participating in meeting requests

- Maintain awareness of emerging industry tools to ensure that IntouchCX remains on the cutting edge of innovative solutions

- Perform periodic reviews of current company technology against other tools available

- Interact with external partners and develop long term relationships

- Closely work alongside Operational team members to ensure that all client-partner and company goals and objectives are met

- Develop solutions, strategies and action plans to improve business performance and client success

- Ensure consistency, quality and timeliness of deliverables for assigned projects