jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
05/07 Muskaan
Senior HR Executive at ANRI FS Private Limited

Views:700 Applications:162 Rec. Actions:Recruiter Actions:70

International Process Lead - BPO (15-24 yrs)

Chennai/Noida Job Code: 1120878

Global Process Lead


Responsibilities :

- Create a dynamic, scalable, repeatable operating model that is superior to in-house and our competition

- Defining the global process blueprint, process modeling, and process mining framework and technology.

- Develops the strategy to drive consistent operational excellence across all teams in DPO organization

- Provides leadership on process documentation within the context of the global policy and process design and monitors adherence through agreed upon KPIs & other metrics

- Partners with Operational Management and the Industrialization leaders to agree upon and deliver best-in-class KPIs & business outcome metrics

- Monitors global compliance and process performance, recommends process localization as needed while maintaining an 80/20 standardization where possible

- Leads overall governance of approval / rejection of business cases for change requests

- Proposes the prioritization and requirements of initiatives across the program

- Responsible for end to end and new process requirements

- Manages and prioritizes portfolio of change initiatives that impact overall process

- Encourages and drives the generation of continuous improvement ideas within the program network and operational leaders

- Responsible for overseeing the definition, measurement, and establishment of program deployment across regions

- Helps identify market/hub capabilities, expertise, maturity, and diversity that aligns with each business need for new opportunities

- Oversee and manage the program deployment planning, execution and run state globally

- Ensure risks are systematically assessed, controlled, reviewed, and communicated in partnership with the Quality and Compliance lead.

- Provide strategic direction and oversight to ensure compliance and continuous improvement of the processes.

Key Personal Attributes :

- Come energized to consistently deliver success on time and with quality.

- Ability to understand and analyze complex business processes.

- Strong technical proficiency with learning new tools, analyzing data, and using it for decision making.

- Able to work effectively under pressure, meet tight deadlines, and effectively prioritize.

- Effective cross-group communication, collaboration, negotiation, and leadership skills.

- Strong business acumen and ability to understand decision impacts.

Qualifications :

- BA/BS or equivalent industry experience

- 15+ years' project leadership experience

- Transformation and digital quality tools experience

- End to end business process experience a must

- Excellent written and verbal communication skills to effectively communicate with all levels of management and teams

- Ability to quickly absorb product and process knowledge and apply appropriately to meet strategic goals

- Strong analytical skills, knowledge of benchmarking processes and application of best practices, and problem-solving skills

- Demonstrates deep understanding of organizational products and services, and the relationships with our clients, customers, and regional compliance requirements.

- Control and Process Oriented

- Working with Global teams

- Formal Continuous Improvement training (i.e. Six Sigma)

- Creative problem solver

- Change agent / Visionary

- Demonstrated ability to lead, develop and build a process infrastructure to support compliance activities and obligations

- Must possess strong leadership skills to work cross functionally and build strong business relationships with cross-functional teams and leadership

- Self-motivated with the ability to influence and drive strategy across teams.

- Strong blend of biz + tech acumen and can quickly understand systems landscapes, inputs/outputs, and workflow design.

- Ability to negotiate a strategic position after taking feedback from multiple sources

- Capability to succinctly communicate level of risk, priority, or impact to the business

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.