Solution Delivery Manager - Contact Center Opportunity with IGT, Dubai. Position : Program/Delivery Management Role : Solution Delivery Manager - Contact Center Experience : 12 Yrs to 22 Yrs Work Location : Dubai Salary : As per UAE Standard Job Type : Permanent (1yr and extendable) JOB PURPOSE : Responsible for managing end-to-end delivery of large business IT projects and solutions (or a portfolio or smaller projects) involving business change/transformation, senior level stakeholder management and systems integration. Ensures the successful delivery of assigned business IT projects by applying best practices in project, system integration and change management to achieve on time, on budget delivery of the intended business benefits JOB ACCOUNTABILITIES; 1. Be the single owner and point of accountability for end-to-end delivery of the assigned business IT project, ensuring effective planning and execution of all project lifecycle activities including (but not limited to) integrated business-IT project plan creation and maintenance, requirements gathering, solution definition, systems integration across all internal and external suppliers, risks and issues management, testing, production handover, resource utilization/time management, business change activities, stakeholder management and project communications. 2. Ensure successful (on time, on budget) delivery of assigned business IT projects through coordination with all involved parties including business stakeholders, other IT and The Group departments, and external suppliers (including off the shelf' system suppliers, service providers, offshore providers). 3. Be responsible for evaluating internal and external solutions and service providers to enable delivery of the most optimal IT solutions to the relevant The Group business unit(s), ensuring solutions proposed, designed and implemented not only meet the business strategies and requirements but are the right solutions, integrating the relevant external products and services, internal applications, and custom development (internal or external). 4. Perform a continuous assessment of risks and issues on assigned business IT projects and address/mitigate them to minimize impact, ensure solutions are delivered within the agreed parameters and achieve the agreed benefits. Address major 'show stopper' risks and issues through timely and accurate reporting and senior management engagement, instigating re-planning, recovery or termination of business IT projects where necessary. 5. Be responsible for financial management of the assigned business IT projects and ensure all costs incurred are effectively tracked and accurately reported to project stakeholders. Ensure all assigned business IT projects are underpinned by tangible business cases and that the value of the solutions delivered is evident. 6. Ensure solution testing follows a methodical approach and is coordinated with all relevant parties to ensure it is performed at all appropriate stages of the project and is conducted comprehensively, and that testing results are properly approved. 7. Drive business benefits realisation and return on IT investment by ensuring all aspects of business change and transformation relating to assigned business IT projects are effectively identified, planned and managed by or on behalf of the relevant business units throughout the lifecycle of solution delivery. 8. Where external suppliers are used, provide expertise in negotiating appropriate contract terms/reviewing contracts before signature to ensure supplier deliverables and commitments are comprehensively detailed, the risks inherent with different types of engagement/delivery models are addressed, and proper protection is provided for the The Group. 9. Provide fair, accurate and timely feedback to line management on the performance of resources assigned to the project. Effectively manage, coach, utilize and support assigned project resources to deliver to the best of their ability on time, budget and scope. 10. Contribute to the improvement of the service line's solution delivery practices, procedures, methodologies and tools through identification of and participation in improvement initiatives. CRITICAL COMPETENCIES : - Leadership - Customer Service orientation - Organising for Results - Influence and Negotiation - Adaptability and innovation - Strategic Thinking Job Specific Experience : - 8+ Yrs IT project delivery experience, with experience involving managing large scale business IT projects (or programs) end-to-end (initiation through business implementation) using industry standard project/program management methodologies - Demonstrated experience with designing, planning and delivering business IT solutions that enable business change/transformation - Highly competent in project risk and issues identification, mitigation (risks only) and management; and reliable status reporting - Demonstrated experience with complex, senior level stakeholder management and management/leadership of large teams Knowledge/skills : - This Solutions Delivery Manager must have experience on contact centres and ideally Genesys or Avaya. - Global contact centres is preferred but regional would be preferred. - Extremely strong stakeholder management required. - Projects over a well-known global groups contact centres. Professional Skills : - Extensive knowledge of project and program management practices, usually holding a project management certification from a recognized professional body (such as Project Management Institute) - Project/program management, methods &amp; tools; relationship management; management of large teams; software development; vendor management; business change management and process improvement. - Excellent business English communication skills, verbal and written Qualification : - Degree or Honours (12+3 or equivalent) PMP Certification or other Project or Program Management qualification preferred - 20% travel is involved but it's tentative and preferably locally yet to be confirmed. Share below Details : - Total Experience : - Relevant Experience : -&nbsp;Contact Center Experience : - Current CTC : - Expected CTC : -&nbsp;Notice Period : -&nbsp;Valid Passport : Mandatory : - Passport Number &amp; Expiry Date : - DOB : - Onsite Experience (If any) :

Dubai

InterGlobe Technologies - Solution Delivery Manager - Contact Center 

InterGlobe Technologies - Solution Delivery Manager - Contact Center  ,Job Description for InterGlobe Technologies - Solution Delivery Manager - Contact Center  in InterGlobe Technologies in  Dubai for (12-22) years of experience. Apply Now!

Job Description for InterGlobe Technologies - Solution Delivery Manager - Contact Center  in InterGlobe Technologies in  Dubai for (12-22) years of experience. Apply Now!