Interface.ai - Engineering Manager

Interface.ai provides an Intelligent Virtual Assistant (IVA) to Financial Institutes to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.

Our employees spread across India and US locations, many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.

- Founded in 2019, we have grown over 1400% in revenues the last year.

- We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As an Engineering Manager, you will:

- Provide technology leadership and oversight on technical design, development and implementation of the conversational AI platform.

- Lead and coach multiple teams of Lead backend and front-end developers, Lead NLP and Data Science Engineers, DevOps Engineers and Automation Test Leads, and work closely with the Architects, in a fast-moving, collaborative set up.

- Analyze the requirements and provide impact assessment for new features or bug fixes.

- Provide code estimates, resource needs, milestones, and risks; ensure effective delegation, monitor tasks, identify risks, and handling mitigation and escalations.

- Provide hands-on technical inputs to design, maintenance, build, integration, and testing of complex software according to functional and technical design specifications

- Follow software development methodologies and release processes

- Represent and lead discussions and build relationships with all stakeholders.

- Enforce quality processes, perform technical root cause analysis and outline corrective action for problems, measure them and take corrective actions

- Ensure all the project agreed deliverables are completed to the required level of quality

You can be a great fit if you are:

- Extremely self-motivated

- Passionate about the possibilities at the intersection of AI + Banking

- Worked in a startup of 10 to 40 employees

- Have a proactive outlook for ways to make the solution better

- 2+ years of experience in delivering scalable complex technical products, which includes working in fast-paced startup(s) Overall experience of 8+ years at least.

- Strong mentorship experience with junior and senior developers in best practices, providing guidance for implementation strategies.

- Development experience in Enterprise SaaS product.

- Very good understanding of JavaScript and Node.js

- Hands-on experience in Node.JS / Express.JS / Hapi.js / Koa.js (or any other Web Framework), NoSQL DBs and Relational Database (preferably MySQL / PostgreSQL)

- Have Hands-on experience in Node.JS / Express.JS / Hapi.js / Koa.js (or any other Web Framework), and Relational Databases (preferably PostgreSQL)

- Have Expertise with unit testing & Test Driven Development (TDD)

- Have Hands-on experience in Mocha or other javascript testing frameworks

- Have experience working with react, python (Nice to have)

- Experience working with clients to understand their requirements and implement optimal solutions