Intellipaat - Technical Head - Support Operations

Technical Head - Operations

Job Summary :

- We are Hiring for a Technical Support Operations Head who has expert knowledge on the general/technical aspects of the Company and its Industry.

- Has experience with working on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.

About Company :

- Intellipaat is an E-learning and professional certification company for software developers, IT administrators, and other professionals, established in 2011, headquartered in Bangalore, India. The training is offered in three major modes: Online Instructor-Led Training, Self-paced e-learning training, and Corporate Training.

- The company offers more than 150 courses on skills like Big Data, Data Science, Business Intelligence, Mobile Development, Databases, and Cloud Computing. Intellipaat conducts corporate training programs for clients including Ericsson, Genpact, Wipro, Cognizant and TCS, and has trained more than 700,000, working professionals

Responsibilities and Duties :

- Managing a team of support operations executives

- Provides troubleshooting and problem-solving support of complex problems.

- Leads and coordinates daily work activities; responsible for overall shift output and manages timelines.

- Serves as a process expert within the supply chain; capable of pulling the data, identifying trends, and communicating the meaning behind the data to exempt-level employees, typically in a consultative manner.

- Monitors the execution of tasks performed by lower-level contributors.

Knowledge and Skills :

- Advanced written and verbal skills.

- Mastery in English and local language.

- Advanced technical knowledge specific to business function.

- Excellent multi-tasking ability.

- Knowledge of Zoho CRM(Prefered)

- Strong project management skills.

Required Experience and Qualifications : BTECH with Minimum 3 year of relevent Tehnical support experience with Edutech/Elearning/Software Courses

Job Type : Full-time