IntelleGrow - Manager/Senior Manager - Collections

Job Objective

- To effectively monitor and review retail portfolio, to ensure successful Recoveries with the objective of minimising Net Credit Loss

- To ensure that effective Legal measures are taken against Delinquent Customers to safeguard the interest of the organisation

Job Description

Collections:

- Negotiate & collect Over dues from customers

- Understand transactions on floating & fixed rates

- Ability to relate to Product policies & possess credit appraisal perspective

- Monitor and control Delinquency and Credit Losses for Consumer products

- Exercise adequate control over Agency performance in terms of

- Recruitment & training of field collectors

- Managing field collector productivity

- Capacity Planning

- Managing agency performance in terms of resolution - both front-end and net resolution

- Ensuring agency profitability through improved performance

- Training on Code of Conduct

- Ensure proper documentation of Collection related activities and updation of CACS (Computer Assisted Collection System)

- Timely assignment of Collection cases to Agencies

- Conduct periodic Collection Agency Audit

- Ensure updation of database for accountholder's change of addresses

- Follow all ISO related procedures/documentation wherever applicable

- Ensure follow-up on all Return Cheques for resolution including Sec 138 of NI Act

- Ensure legal recourse and follow up on delinquent accounts where applicable

- Assist Fraud Control unit in investigation

Recovery

- Enhance Recovery Rates to ensure continued profitability of Business

- Continuous review of Recovery Portfolio to effectively give directions and control to Recovery operations at all Consumer Bank Customer Service Centres

- Identify, develop and continuously improve Recovery processes to ensure overall efficiency in terms of customer contact and Recovery Techniques

- Identify gaps in Recovery capacities and ensure timely capabilities by way of Agency Recruitment

- Ensure smooth functioning of BCSC recovery follow-up by way of sending timely MIS to centres

- Ensure timely and meaningful MIS to Business for review & feedback

- Ensure strict control over Recovery costs and rationalisation where required

- Provide accurate Recovery figures to the business

- To review charged-off accounts and file legal cases where required

- To ensure timely filing of cases in Recoveries, thereby protecting interest of Bank

- To develop and manage good relationships with the Law enforcement agencies