Intelenet - Manager - Learning & Development

Functional/Operational :

To facilitate and manage (end to end) all training initiatives up to Manager grade.

- To draw up the training calendar

- Ensure quorum in all sessions. Fill nominations through HODs whenever target audience falls short

- Develop behavioral training modules to suit target audience

- Develop plan of action and trainer notes for every module

- Facilitate class-room training

- Provide feedback and coaching to trainees / reportees

- Formulate assessment tools in line with competencies to be assessed & conduct assessments.

- Prepare training reports including training feedback consolidation and class observations

- Follow up with participants post training to ensure training effectiveness

- Prepare visibility material and ensure updation on an on-going basis

Team Related :

- Provide direction and guidance to team members

- Be a role-model for the team member

- Coach and mentor team member

- Encourage and facilitate development of team member

Client Specific / Oriented :

- Provide direction to team members

- Coach and mentor team members

- Facilitate their development

- Observe sessions & provide feedback

- Post graduation in Human Resources / Psychology / Social Work is desirable

- 4 to 5 years in training, particularly having delivered class room training manage the training process.

- IT / ITes / BPO / Educational Services

- Good facilitation skills, previous experience of delivering classroom training