Intelenet - GM - Banking Operations - Commercial Banking/Payment Operations

- Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.

- Identifies causes for non-achievement of SLAs, develop solutions and execute the same.

- Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.

- Develops strategic & tactical plans to identify, analyze and effectively respond to client needs, emerging trends and best practices.

QUALIFICATION (Education): Graduate/PostGraduate from a recognized Institute or University in any discipline.

DESIRED YEARS OF EXPERIENCE: 16 yrs

DESIRED INDUSTRY EXPOSURE: Minimum 12 years of exp in Commercial banking and Payment ops