- Owning the solution design in response to RFP/RFI request for Domestic (India/ SE Asia) business process services
- Deliver solutions and interact with CXO level and key leaders in presenting and detailing the value proposition for the customer
- Front end client discussions with a consultative approach
- Support Sales directors with sales pitch documents
- Working with Transition & operational teams to communicate client expectations for service delivery post deal closure
- Carry out market and competitor analysis to benchmark in-house solutions and suggest continuous improvements
- Willingness to travel as required
- Reports to the Head of Sales Support and Solutions
Requirement
- Minimum 10-15 years of BPO domain expertise across variety of segments
- Minimum 6+ years of solution experience
- Hands on understanding of RPA platforms and other technology trends of the BPO industry
- Experience in cost estimation and pricing for outsourcing and offshoring of processes
- Open to 24/7 Enviornment
- Open to Domestic and Internation travel
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