Intelenet - AGM - Transition

AGM - Transition

- Understand client requirements for a project. Execute and implement complex and comprehensive network solution projects for a line of client processes. Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to SGS while reducing transition costs and timelines.

- Liaise with Clients to understand Client needs and map processes

- Travel to client site as and when required

- Ensure clarity on performance standards and SLAs required by the client

- Negotiate with the client on SLAs so as to ensure the quality of deliverables are achievable with respect to timelines & costs and finalize on the same

- Interact with the Operations Head & other key positions to articulate client needs

- Ensure regular interaction with the Technology team to state clearly the expectations and support required from them.

- Ensure technology team has all the information they would require from the client

- Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project

- Ensure the accurate replication of all processes

- Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions

- Handhold the process from the time the contract is signed, through the pilot phase, till the process becomes productive