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27/01 Elysha Barretto
Senior Manager at Integreon

Views:1690 Applications:266 Rec. Actions:Recruiter Actions:11

Integreon - Director - Business Enablement Services (14-18 yrs)

Mumbai Job Code: 1039214

Job Title: Director, Business Enablement Services

Location: Mumbai, India

Reports to: Vice President

Role Summary: The role entails overseeing day-to-day operations: managing production schedule, collaborating with multiple clients, and implementing new processes. Another key aspect is to ensure quality of the deliverables is consistent. Should be solution oriented, good with analytical thinking, and have experience in contract management

Responsibilities and Duties:

- Manage multiple teams based out of Mumbai and Manila

- Experience with RFP activities and MSA/SOW creation/renewal

- Work hand in hand with the finance team for pricing

- Client engagement and management

- Timely & effective communication to clients on all metrics and management of escalations

- High focus on productivity, accuracy & quality as well achievement of all timelines

- Manage program with total responsibility in P&L

- Strong MIS skills and delivery of all services as per the SLA set

- Assist in the sales cycle process by responding to proposals

- Evaluate new tools and platforms to optimize the process/service line. This includes exploring partnership opportunities, structuring strategic alliances, and keeping a pulse on competitor solutions

- Accountable for maintaining a safe and healthy work environment

- Provide support to the sales team by demonstrating services to potential clients

- Previous experience must include management of presentation graphic teams

- In depth knowledge of PowerPoint, Word, Excel, Adobe Creative Suite

Team Management:

- Conducting One to One discussion and provide feedback on development and ratings

- Contribute actively to maintain and increase team satisfaction level

- Support ISO, Six Sigma projects to improve process performance on a consistent basis

- Establish rapport with team members and across-teams

- Identify barriers to team functioning and discuss possible solutions with the relevant party/parties

- Succession Planning to the team members

- Supporting team members to meet deadlines

Functional Skills:

- Excellent team management and conflict management skills and should have managed large teams in the past

- Sound decision making, critical thinking skills and analytical ability

- Strong negotiation, facilitation, influencing and consensus building skills

- Hands on Manager, the Head of the program should lead by example, walk the talk

- Should be a role model and a motivational leader Possess excellent collaborative skills

- Should have good HR orientation and be aware of coaching and mentoring techniques

- Should be approachable and have strong business acumen

- Effective problem solving and excellent delivery capabilities to drive efficiencies

- Good Financial Management skills

- Prioritize and manage effectively across many competing and concurrent tasks

- Conceptualize, launch and deliver multiple projects on time and within budget and contracted parameters

- Research and innovation

Qualifications and Educational Requirements:

- Graduate/Post Graduation in any field

- Must have managed a minimum of 100+FTE across India, Philippines and USA

- Minimum 12 years of working experience across BPO/KPO - Presentation Graphics background preferred

Company Information:

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team's experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

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Women-friendly workplace:

Maternity and Paternity Benefits

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