Intandemly - Regional Head - Operations

Regional Head - Operations

The position will be responsible for the entire region covering growth, delivery of services, programs, projects, COE initiatives, Talent fulfillment, and Customer units with revenues of 20 Million + USD and leading a Technology services & practice team strength of over 400+.

Location- Gurgaon

Roles & Responsibilities:

- The role will require the candidate to provide leadership to the Delivery managers / Program Managers / Project Managers in running the delivery and operations with an aim to meet and excel the customer needs and drive growth

- Has to work closely & collaborate with other region heads / CTO / CDO/ COE / Sales / Pre Sales to grow the business.

- Has to provide leadership to dedicated talent acquisition team for all tactical and strategical needs for the region.

- Build the foundation for all development and conceptualize different service offerings & solutions to customers.

- Take ownership of all key performance parameters to drive the operating margin of the accounts along with overall region.

- Conceive, assess and develop the technology vision for the region

- Design and implement frameworks for performance optimization, scalability, security, reusability for delivery excellence and customer delight

- Introduce best practices in software development, agile methodologies and coding standards; institute change when necessary and appropriate

- Responsible for establishing operating procedures, work assignments, planning, and all project management activities across the region

Qualification, Skills & Experience

Overall 20+ experience in the industry with a minimum 15 years+ of experience covering delivery management or Account Management for a set of accounts ( > 400 people)

Candidate is expected to have following skills / experience:

- Experience at customer site as onsite CEM/account manager / delivery head or experience as Sales Head for Horizontal or Industry verticals

- Experience of managing multiple customers across geographies

- Fixed Price project management, with SLA based delivery

- Staff Augmentation project management, with ownership of fulfilment

- Multi-vendor / SI Program management experience

- Experience in handling large teams in India (should have handled a large enterprise accounts or multiple small and medium-sized accounts)

- Well-versed with quality management processes

- Pre-sales exposure

- Any leadership initiatives assumed Corporate level or at any SBU/vertical/functional level, with a proven success

- Good Networking across the Industry

- Proven people leadership

- Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner