Inside Sales Professional - BPO/ITeS

- Manage, Lead and train inside sales team which is responsible for lead generation, prospecting, database development, appointment setting and co-ordination. Key focus on recruiting and retaining the talent.

- Design and implement inside sales strategy in line with the overall sales strategy, set daily, weekly and monthly goals/KPIs for the team, generate metrics and reports for tracking progress and performance, allocate resources and identify improvements needed in sales processes.

- Responsible for operational targets, shadow sales targets and direct sales target

- Define and execute on industry leading pipeline generation capabilities and lead conversion metrics- Directly managing key leads/ opportunities. Facilitating each opportunity's sales strategy

- Defining / documenting best practices for Inside Sales Unit & ensuring adherence to it all times

- Ensure the consistent implementation of effective sales processes for optimum performance and success of the organization

- Collaborate with other departments in order to develop sales strategy for enhancing the company's growth

- Develop well targeted strategies and sales plans

- Create a superior team through talent recruitment / hiring, performance management and motivational techniques. Provide coaching and training techniques to help team maximize their success.

- Lead variety of training sessions on a monthly basis, this could range from small group to large group presentations and development sessions

- Lead pitch development process

- Ensure effective prospecting, up/cross selling, pipeline development

- Partner closely with marketing team in creating merchandising programs and campaigns

- Become a product and market expert and a customer advocate.