- IT Infrastructure Project Management
- Responsible for managing specific IT infrastructure projects related to Network, Server, Cloud, applications hosted centrally
- Responsible to drive Corporate IT initiatives at multiple company sites with help of the local site support team
- Responsible for tracking all IT Infrastructure projects for company and presenting it to CIO
- Responsible for coordinating with application team, local vendor, corporate IT teams and regional teams
- Participates in application projects to support new technologies and enhancements of IT Infrastructure for existing applications
IT Systems Management
- Responsible for managing teams to resolve IT related issues (hardware, network, tablets, communication devices, computers, conferencing equipment, etc.) for business continuity
- Establishes and maintains relationship with hardware and application support teams at local and remote sites in India and other company offices
- Ensures Helpdesk team logs tickets in Helpdesk system and presents to management monthly KPI Metrics
- Prepares and presents MIS reports and performance KPIs for Helpdesk, Project performance, and other key KPIs for areas of responsibility
Network and Infrastructure Management
- Develops technology infrastructure strategy and manages changes over lifecycle
- Works with teams to manage and resolve issues related to computer systems, locally hosted applications, and network
- Executes on approved infrastructure strategies and provides IT support to site projects that require IT technology
- Performs coordination with Corporate IT for centrally hosted applications, central IT infrastructure, and other needs as required
Policies and Procedures :
- Develops disaster recovery and redundancy options and adhere to corporate policies
- Works with Site teams to draft local SOPs for IT, implement and roll out SOPs from time to time
IT Asset Management and Procurement :
- Ensures all assets like computer hardware /communication devices are tracked and procured on time
- Manages IT Infrastructure site IT budgets and present to business the Actual vs Budget for all sites
- Manage vendor contracts, IT Infrastructure procurement, collaborate with Procurement Team
- Conducts vendor evaluations. Establishes and manage vendor contracts for site support needs for computer, tele-communication, network and other services and devices
- Ensures all licenses are procured, monitored, managed, and assigned
IT Security and compliance :
- Ensures proper Cyber Security and Data Security management measures are in place to support proper use of equipment and networks
- Ensures computer systems are complaint for regulatory and license requirements
- Leads system audits, security assessments and other Infrastructure review activities
Other Areas:
- Oversees IT Infra OPS for company sites
- Oversees and determines timeframes for system updates, upgrades, migrations, and outages
- Identifies and acts on opportunities to improve and update software and systems
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