- IT Infrastructure Project Management

- Responsible for managing specific IT infrastructure projects related to Network, Server, Cloud, applications hosted centrally

- Responsible to drive Corporate IT initiatives at multiple company sites with help of the local site support team

- Responsible for tracking all IT Infrastructure projects for company and presenting it to CIO

- Responsible for coordinating with application team, local vendor, corporate IT teams and regional teams

- Participates in application projects to support new technologies and enhancements of IT Infrastructure for existing applications

IT Systems Management

- Responsible for managing teams to resolve IT related issues (hardware, network, tablets, communication devices, computers, conferencing equipment, etc.) for business continuity

- Establishes and maintains relationship with hardware and application support teams at local and remote sites in India and other company offices

- Ensures Helpdesk team logs tickets in Helpdesk system and presents to management monthly KPI Metrics

- Prepares and presents MIS reports and performance KPIs for Helpdesk, Project performance, and other key KPIs for areas of responsibility

Network and Infrastructure Management

- Develops technology infrastructure strategy and manages changes over lifecycle

- Works with teams to manage and resolve issues related to computer systems, locally hosted applications, and network

- Executes on approved infrastructure strategies and provides IT support to site projects that require IT technology

- Performs coordination with Corporate IT for centrally hosted applications, central IT infrastructure, and other needs as required

Policies and Procedures :

- Develops disaster recovery and redundancy options and adhere to corporate policies

- Works with Site teams to draft local SOPs for IT, implement and roll out SOPs from time to time

IT Asset Management and Procurement :

- Ensures all assets like computer hardware /communication devices are tracked and procured on time

- Manages IT Infrastructure site IT budgets and present to business the Actual vs Budget for all sites

- Manage vendor contracts, IT Infrastructure procurement, collaborate with Procurement Team

- Conducts vendor evaluations. Establishes and manage vendor contracts for site support needs for computer, tele-communication, network and other services and devices

- Ensures all licenses are procured, monitored, managed, and assigned

IT Security and compliance :

- Ensures proper Cyber Security and Data Security management measures are in place to support proper use of equipment and networks

- Ensures computer systems are complaint for regulatory and license requirements

- Leads system audits, security assessments and other Infrastructure review activities

Other Areas:

- Oversees IT Infra OPS for company sites

- Oversees and determines timeframes for system updates, upgrades, migrations, and outages

- Identifies and acts on opportunities to improve and update software and systems

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