Inox - Cinema Head

The role operationally manages the cinema and drives its performance by :

(1) Customer experience: Delivering high customer engagement and satisfaction through quality of service and prompt action on complaints and asks

(2) Effective Execution: Executing the operational plans and processes with precision - to delivery quality and consistency in service within optimum costs

(3) Customer voice: Bringing the voice of the customer and their unique requirements to the attention of critical decision makers

(4) Driving initiatives: Implementing corporate initiatives consistently at the cinema

(5) People performance and development: Training and managing cinema staff effectively

Quantitative KPIs :

Accountable for :

1. ACHIEVE <> EBIDTA Margins

2. <> Value of OVERALL REVENUE GOAL for Property - %ATP, %BO collection, %Occupancy rate, %market share by admissions

3. ACHIEVE REVENUE FROM F&B - % SPH AND % STRIKE RATE

4. GENERATE <> VALUE REVENUE FROM INSTITUTIONAL TIE UPS (B2B)

5. MANAGE COST CONTROL & BUDGET - %OPEX, %COGS WITHIN STATED NORMS

6. ATTRITION CONTROL BY __%

7. VOC, CSAT SCORES OF 90% AND ABOVE

8. STATUTORY AUDIT SCORES

9. ESAT SCORES of 90% AND ABOVE

Qualitative KPIs:

1. Efficiently, consistently and timely implementation of corporate program in the cinema

2. Implementing new initiatives to improve audit and CSAT scores within the defined period

3. Suggesting F&B menu modifications basis data captured from customer needs, competition offerings, location scope

4. Timely reporting of unique competition activities that can help build monthly and quarterly contingency plans for the cinema.

5. Maintaining regular interactions with local authorities and key leaders