Designation : VP - Customer Success Location: Bangalore Responsibilities: In this role the candidate will be responsible for :&nbsp; 1. Increasing share of wallet with merchants and partners on Innoviti's multi-sided platform by a) cross-selling services of partners on the platform and b) ensuring Innoviti infrastructure is deployed in all stores of customer. 2. Responsible for Satisfaction Scores for Partners by monitoring complaints to be within 3 Sigma levels. 3. Responsible for compliance scores of Outlet audit 4. Building, coaching and managing the team for sustained success measured through Attrition &amp; Open Positions Duties: - Converts organizational goals into executable plan and strategy for corporate accounts. - Monitor the process for contract signing to roll-out of infrastructure and services in collaboration with product marketing and business operations. - Ensure relationship build-up through regular meetings with merchants and partners to drive revenue, wallet share as well as to ringfence the relationships - Work with Internal teams to make sure that fatal errors/complaints are addressed for the customers as well as partners. - Provides feedback to product management on the market developments to continuously refine plans. - Ensures efficient implementation of marketing plans for higher usage and stickiness - Hire, train and manage teams for executing to the plan and targets. - Trains team on processes, ensures adherence and coaches leaders in the team on review through processes. - Drive process discipline and governance across customer life cycle and partner management - SMART Goal setting for the team, performance monitoring and review of the team. Skills and qualifications: - MBA from tier 1 Institutions - 13 + years overall experience with recent 5+ years of experience managing 100s of corporate relationships through a structure relationship build process. - Should have demonstrated analytical skills in creating customized processes for various customer sub-segments. - Demonstrated experience in managing crisis situations with customers and partners. - Understand technology and should be capable of translating customer needs into product solutions - Strong in planning, data-based decision making and problem solving - Ability to drive process improvement for sustained and predictable results - Should be able to train, coach, mentor a multi-layered team - Strong team player who can work with other parts of the organizations to effectively manage challenges - Executive Presence to represent Innoviti to CXOs of large customer organzations and Business Heads of Partner organization - Should have managed team who interacts, negotiate and sells to CXO level positions in mid to large scale enterprises, across the country - Results-oriented with a sense of urgency and passion for success - Have excellent communication, time management, listening, presentation and writing skills Personality: - The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment and is able to deal with complexity and rapid change. Needless to mention, the person would be self-driven, Process oriented with eye for detail, results-oriented with a positive outlook and impeccable integrity. A people's person with ability to manage tough situations and take balanced calls. He/She would have a track record of delivering results consistently in uncertain environments. - Excellent communication skills with an ability to manage crucial conversations with senior internal and external stakeholders. Experience in managing successful scaling up of a business would be useful. Benefits: - This job will provide the individual with an opportunity to strategize, direct and grow a business in the payments space, one of the hottest technology spaces in the country. Innoviti has been recognized as a pioneer in several areas of payments. Contributing to Innoviti achieving its vision will provide an opportunity to the individual to be recognized as one of the members that made it happen. - The position will be remunerated with a fixed pay as per industry standards and performance linked variable pay.

Bangalore

Innoviti Payment Solutions - Vice President - Customer Success - IIM/ISB/MDI/FMS 

Innoviti Payment Solutions - Vice President - Customer Success - IIM/ISB/MDI/FMS  ,Job Description for Innoviti Payment Solutions - Vice President - Customer Success - IIM/ISB/MDI/FMS  in Innoviti in  Bangalore for (13-20) years of experience. Apply Now!

Job Description for Innoviti Payment Solutions - Vice President - Customer Success - IIM/ISB/MDI/FMS  in Innoviti in  Bangalore for (13-20) years of experience. Apply Now!