Innoviti Payment Solutions - Manager - Employee Engagement

About us :

1. Innoviti's vision is to create great payment experiences that simplify lives and inspire dreams of a higher achievement.

2. Innoviti is designing intelligent payment solutions that help every merchant extract the full power of digital payments, not possible with stand-alone terminals and QR stickers. Using the power of data and user-centric design, Innoviti's solutions are thoughtfully crafted to not only simplify lives by releasing time and reducing anxiety, but to also inspire merchants to think of extra sales, extra savings, and extra customers through digital partnerships with brands and banks.

Architected as a network of networks, Innoviti uses data intelligence to bring together merchants with brand and bank networks, helping them connect, collaborate, and create new and unique offers for their common customers. This helps networks use the power of modern technology to intelligently target customers, create superior offers, and grow their sales faster with unmatched efficiency.

3. With a drive for execution, has established a position of substance in the payments space:

a. Processes annually over 6.5B$ of payments from 1000+ cities in India (over 5% of all transactions).

b. Has grown at a CAGR of 70+% over the past 3 years with a 100% growth in past 12 months.

c. Driving an ARPU that is 3X of national average and 2X of any other payments company in India,

d. Innoviti is already the provider of choice for merchants, with marquee customers-Reliance, Landmark, Indigo, Inox, Titan, Walmart and over 100 others.

4. The company is supported by an impressive investor list comprises (Titan, Catamaran Ventures, Bessemer Venture Partners, SBI Japan and FMO Netherlands). And with adequate resources at its disposal, the company is well capitalized to drive its growth.

5. Over the past two years the company has invested in two key areas - significantly strengthening the platform and in building the functional teams required for growth. This provides a solid platform for explosive growth.

Towards this the company is :

a) Making the platform open to onboard customers easily,

b) Changing distribution models to reach 100X customers, and

c) Allowing more intelligence to the channels to drive multiple use-cases.

d) Streamlining the supply chain and production to drive faster go-to-market and improve margins.

6. In a new phase of growth, the company has two thrust areas :

a. To strengthen its current business, by :

- Surging the business 10X over next five years to reach 15% of market share, becoming the partner of preference and industry leader.

- Anchor this with significantly strengthened business processes that provide stability and enduring competitive advantage

b. To innovate build new business opportunities in key areas for sustained leadership.

c. The company business is built around its root strength in technology capabilities supported by a diligently earned credibility with stakeholders. It seeks to enhance its strengths in go-to-market/marketing, identifying/extracting commercial value and adding intelligence meaningfully.

- To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.

Job Description :

Designation : Manager - Employee Engagement

Location : Bangalore

Responsibilities :

- Work with the Director in the development and implementation of strategies designed to maximize employee engagement.

- Support the plans for the EmblemHealth - employee experience- throughout the entire employee life cycle, and the long-term strategy for evolving culture; utilize various channels to communicate objectives to employees.

- Build, maintain, and enhance interdepartmental relationships to help determine the needs of those departments.

- Collaborate with leadership and cross-functional teams to create and drive employee engagement programs/activities.

- Provide guidance, oversight, and support to Employee Resource Groups, aligning their specific goals and strategies with those of the enterprise.

- Simultaneously work to build and nurture relationships with similar groups that exist outside of the organization.

- Work on key initiatives as they relate to employer branding, engagement and organizational culture.

- Lead engagement activities throughout the organization while supporting strategies that align with HR engagement.

- Leverage both traditional and digital media to drive company culture as well as employee engagement and alignment.

- Track and glean insights from metrics.

- Harness existing best practices within the enterprise & externally to formalize structure surrounding the cultural shift.

- Continuously gather and analyze feedback - (30/60/90 day and beyond) to monitor progress towards defined success metrics and consistency across departments.

- Identify and utilize tools designed to improve engagement metrics; analyze data to determine which engagement techniques are succeeding and which ones need to be revamped.

- Utilize feedback on existing programs, policies, processes, and procedures to identify potential - pain points- .

- Provide recommendations on how to build employee morale and improve engagement and retention.

- Proactively mitigate any issues, staying abreast of things emerging.

- Support Employer Branding team events and logistics.

- Assist in project management; provide technical and other needed support to Director as needed.

- Identify and analyze employee concerns, issues, and potential/actual bottlenecks that impede successful outcomes; provide recommendations on how to prevent or resolve them; implement solutions. - Provide support for special communications, internal events, and operational initiatives that are critical to senior leadership as necessary; perform other tasks/projects as directed or needed.

Qualifications :

- Bachelor's/Master's degree, preferably in Human Resources, Communication or related field.

- 6+ years of relevant, professional work experience required

- 4+ years of experience in work focused on internal engagement or branding/communication required

- Health care experience is not required, but the ideal candidate will have a passion for learning about the industry preferred

- Demonstrated ability to challenge the status quo and serve as a champion of cultural competency required

- Strong facilitation, presentation, written/verbal communication skills, and experience working with cross-functional teams required

- Strong writing skills required

- Ability to problem solve and work autonomously required

- Demonstrated ability to manage time and remain agile in a high performing atmosphere required

- Proven ability to effectively manage multiple tasks, projects, and priorities with competing deadlines required

- Ability to forge new partnerships that bridge people and organizations required

- Highly organized and detail-oriented, with the ability to see the big picture as well as the small details required

- Demonstrated ability to work independently and exercise sound business acumen and strategic judgement required

- Proficient with MS Office suite (word processing, database/spreadsheet, presentation apps) required

- Familiarity with social media platforms, video conferencing services, and project management software required

- Strong team player, innovator, self-starter with an entrepreneurial mindset required

Personality :

The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey.

The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders.