Innoviti Payment Solutions - Head - Telesales

About us :

1. Innoviti a pioneer in innovation, with a drive for execution, has established a position of substance in the payments space:

a. Processes annually over 6.5B$ of payments from 1000+ cities in India (over 5% of all transactions).

b. Has grown at a CAGR of 70+% over the past 3 years with a 100% growth in past 12 months.

c. Driving an ARPU that is 3X of national average and 2X of any other payments company in India,

d. Innoviti is already the provider of choice for merchants, with marquee customers-Reliance, Landmark, Indigo, Inox, Titan, Walmart and over 100 others.

2. The company is supported by an impressive investor list comprises (Titan, Catamaran Ventures, Bessemer Venture Partners and SBI-FMO). And with adequate resources at its disposal, the company is well capitalized to drive its growth.

3. The company is anchored on digital, retail transactions - a large, complex, rapidly changing space that represents a huge opportunity for consumer ecosystems:

a. The worldwide digital transactions market is 100 Tn$, conventionally built around the card payments ecosystem. The Indian market, though with lower penetration and usage, is still a significant 1 Tn$ and rapidly growing.

b. There are powerful tailwinds in terms of technological developments, regulatory simplifications and fundamental consumer trends. This is not only fuelling accelerated growth, but also unveiling potential new segments, products/platforms/services and business models. This very fundamental disruption is levelling old advantages and giving an opportunity for new players to surge and become the new leaders.

c. Transactions are a fundamental node of the business, connected to revenue generation & consumer satisfaction, commercial operations/efficiency/control as also financing. Embedded in the pulse of transactions is valued information that can be leveraged multi-dimensionally. The value in the transactions goes far beyond the cost of the transaction. Hence owning the transaction node can unlock deeper opportunities.

d. The transaction ecosystem has multiple interconnected stake holders - merchants, banks and other financial intermediaries, consumers and purveyors of platforms/protocols. In this complexity are varied monetization opportunities.

4. Innoviti's goal is to help businesses extract better value from transactions than anyone else in the ecosystem.

Innoviti's platform is rooted in the processing of digital transactions, monetizing payments data to drive sales efficiencies in ways not easily possible through conventional means.:

a. Drive efficiencies in reconciliation, cash management and interest costs. Provide marketing services to customers and suppliers to enhance sales or reduce cost. All done in a measurable and controlled manner.

This attracts a wide variety of customers to the platform, some examples being:

a) Merchants who want insights into customer payments for better control and reduced payment back-office operations.

b) Brands who want to drive preference for their products at these merchants.

c) Financial service providers who want to drive preference for their payment instrument.

d) Banks and lenders who want to get access to customers at these merchants to offer them loans at a lower risk and cost than other channels.

5. Over the past two years the company has invested in two key areas - significantly strengthening the platform and in building the functional teams required for growth. This provides a solid platform for explosive growth.

Towards this the company is:

a) Making the platform open to onboard customers easily,

b) Changing distribution models to reach 100X customers, and

c) Allowing more intelligence to the channels to drive multiple use-cases.

d) Streamlining the supply chain and production to drive faster go-to-market and improve margins.

6. In a new phase of growth, the company has two thrust areas:

a. To strengthen its current business, by:

- Surge the business 10X over next five years to reach 15% of market share, becoming the partner of preference and industry leader.

- Anchor this with significantly strengthened business processes that provide stability and enduring competitive advantage

b. To innovate build new business opportunities in key areas for sustained leadership.

a) The company business is built around its root strength in technology capabilities supported by a diligently earned credibility with stakeholders. It seeks to enhance its strengths in go-to-market/marketing, identifying/extracting commercial value and adding intelligence meaningfully.

To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.

Would you like to join this journey?

Job Designation: AVP - Telesales

Location: Bangalore

Responsibilities:

- The person will be responsible for making Innoviti's products - fly-off the shelf,- by constantly evaluating and refining the product-market fit, generating demand via tele-calling and fulfilment strategies.

Key Responsibilities:

- Responsible for leading and managing the Inside Sales Team to achieve monthly and annual revenue goals - closing the leads received through email, SMS, Paid Campaigns.

- Lead inside sales organization in following the sales methodology from lead to closure.

- Maintaining record of activities in CRM and driving team to maximize productivity as measured from CRM.

- Track leads created by digital marketing channels and provide feedback to marketing for improving quality and quantity of leads.

- Providing MIS to marketing and sales teams to improve overall sales productivity.

- Creating and maintaining a database in tool of current and potential customers.

- Recruit high performance sales reps and sales management including interviewing, hiring, monitoring, training, employee feedback and documentation, counselling and coaching, and performance management / improvement when needed. Identify staffing needs. Work with senior management to set budgets and implement plan.

- Improve customer interaction methods to engage with customer deeper.

- Improve the productivity of team via continuous monitoring, training and evaluation of team. Reward high performers.

- Keeping up with product and service information and updates and training team on the same.

- Working with marketing and communications team to provide inputs for lead generation as well as to modify the call-out pitch.

- Improve performance via continuous introduction of new digital technologies or tools.

- Carrying out quality check on the calls to coach/guide agents.

- Explaining and demonstrating features of products and services.

- Staying informed about competing products and services.

- Upselling products and services.

- Market intelligence- be the expert on who the buyer is, what are their criteria to buy and what will make them buy now.

Skills and qualifications:

- Should hold a MBA from a reputed institute with a minimum of 8-12 years of relevant experience in consultative business management.

- Should have the capability of leading inside sales team.

- Proficiency in Microsoft Office and CRM software such as Salesforce.com.

- Proficiency in inside sales team management tools.

- Excellent knowledge of various digital approaches to convert the customers.

- Excellent communication skills, both verbal and written.

- Excellent phone and cold calling skills.

- Strong listening and sales skills.

- Strong performance orientation.

- Preferably post-graduate (any stream okay).

- Atleast 3 years in heading an inside sales team for a B2B or B2C technology product.

- Ability to manage teams with regional language skills.

Personality:

- The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment and is able to deal with the complexity and rapid change.

- Needless to mention, the person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments with high levels of responsibility.