Innover Digital - Senior Customer Success Manager

Key responsibilities include:

- Client/Prospect business research and shaping Innover's value proposition to align to client/prospects priorities.

- Work with onsite CSM team (in a Two-In-A-Box model) in pursuing business growth opportunities, proposal writing and presentation and execution ownership.

- Drive/Coordinate business growth opportunity lifecycle - solutioning, proposal response, proposal defence, commercials proposition, contracting and execution.

- Own a growth target for a set of clients/prospects and work towards achievement of these growth objectives.

- Develop account based marketing strategy and collaborate with marketing team for it execution and aligning to Innover's growth objectives

- Providing consistent, concise, accurate internal and external communications

- Effectively communicate and present Innover's product solution and value proposition to customers/prospects

- Working collaboratively in a team environment and independently

- Continue to invest time and effort in understanding Innover's evolving capabilities and their application to client context

Qualifications:

- Post Graduate from Premier College

- B.Tech / B.E

- 5+ years of relevant work experience around digital technologies and its practical application to the real-world business problems

- Must possess excellent communication skills

- Must have strong inner drive and self-discipline.

- Ability to research and stay relevant to evolving digital technologies.