InnovAccer - Engagement Manager

InnovAccer is an India based research acceleration firm co-founded by IIT-KGP and IIM-A Alumni. The team of coders, data scientists, statistical analysts, and visualization experts at InnovAccer work with researchers across the world to help them create world class datasets, implement cutting-edge statistical models, and build customized data analytics and visualization tools. Within 15 months of its inception, InnovAccer had over 100 clients from 50 client organizations in over 10 countries including 15 of top 20 business schools like Harvard, Wharton, Stanford, HEC Paris, INSEAD, IESE business school. More about InnovAccer at www.innovaccer.com

Job Role:

Title: Engagement Manager

Location: Sector 63, Noida

Key Responsibilities:

- Drive key projects and manage service delivery for global customers across Stats and Decision Sciences domain

- Manage end-to-end client relationships by ensuring all plans and projects proceed as per SOW

- Serve as a first SPOC (point of contact) for the client for all project related matters including all voice and email communication, escalations and feedback

- Work as a SPOC (Single point of contact) for client operational requirement and keeping track of project delivery within specified TAT (Turnaround Time).

- Map client requirements with processes, prepare SOPs, process flows,plans & documents to support the delivery team.

- Forecast specific skill requirement to ensure resource availability for maintaining quality of service delivery

- Share dashboards and project status on weekly basis and make corrective action plans

- Identify and manage opportunities to deliver innovation that affects the customer's business performance

- Drive innovation by automating existing processes and proposing solutions for enhanced customer experience

- Identify customers with additional profit potential and develop action plans to expand these relationships, utilize sales programs to acquire new relationships

- Create and deliver presentations for Proposal, Contracts, analyzing and executing plans and strategy for potential clients.

- Build relationships with existing clients to ensure repeat and referral business.

Required Skills and Abilities:

- Minimum of 3 yrs of prior client engagement experience and managed global customers

- Must have prior experience in service delivery in analytics domain

- Excellent analytical and communication skills

- Expert execution capability and entrepreneurial attitude

- Ability to work with cross functional teams

- Good with documentation, presentation skills

- Proficient in Excel and Powerpoint

- Excellent Customer Management skills

Education Qualification:

- Engineering graduate with good academic record of above 70% throughout

- MBA from a good management school will be preferred

Why Innovaccer?

- Innovaccer provides the best, brightest and the coolest people in an extremely positive, high energy and collaborative environment

- Encourages entrepreneurship and provides a challenging career path to meet individual aspirations

- Rewards high performance through increased recognition and help them succeed

- Provides learning opportunities through focused developmental programs

Human Resources