InnoPro Technologies - Delivery Manager

Academics:

Graduate or Postgraduate in Engineering & technology/ Business/ Science/master's in business management

Prerequisites:

- Passionate about people, technology, customer and continuous improvement

- Overall, 10 + years of working experience.

- 6+ years of experience in a leadership role managing projects/ program delivery while assuring quality standards.

- 4+ years of experience in NetSuite or similar SaaS based ERP software in a customer facing role.

- Managed a team at least 5-10 people

Skillset:

Delivery management, Program management, Customer engagement, people management, Coaching, Project financials, Operations excellence.

Responsibilities:

- Build and develop winning team(s) for delivering multiple projects.

- Own the planning, execution & delivery of all projects within the assigned portfolio, managing triple constraints (Time, Cost, Scope), while ensuring customer along with associate satisfaction

- Interface with customers to understand project requirements and challenges and accordingly devise the execution strategies for a successful outcome.

- Ensure risks and changes are identified, recorded, reported and managed efficiently.

- Periodic reporting of performance metrics with leadership team

- Explore ongoing engagements and identify business opportunities, adjacencies, and innovation areas to support lead generation activities.

- Support sales and pre-sales team for RFPs/ RFQs/ RFIs etc.

- Drive necessary actions to ensure project metrics / KPIs are successfully accomplished.

- Co-ordinate and collaborate with various internal and external stakeholder groups based on need.

- Periodic performance appraisal of team members

- Coach and mentor team members for their growth.

- Ensure 100% compliance while implementing various policies and guidelines of the organization and customer.

KPIs for this role:

- Resource and project utilization

- Quality and on time delivery

- Customer and Associate satisfaction

- Learning for self and team

- Revenue and Gross margin

Location & Work timings:

Primary location: Hyderabad.

Willingness to work in other location as per organization need

Mode of work: Work from office / Work from home based on scenarios and project demand. Willingness work in night shifts.