Infra.Market - Product Operations Manager

Your responsibilities:

- We are seeking a hands-on Product Operation Manager to lead the team.

Some of the key responsibilities would be:

- Build and manage high-performing teams. Mentor and guide them to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team.

- Work closely with Product Managers to plan an effective/efficient Product Rollout

- Work closely with Product Managers to priorities the customer feedback

- Work with product, customer experience, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, users impacted, revenue impact, and other relevant metrics.

- Excellent communication and 100% visibility of project status to all stakeholders

- Initiate and drive internal initiatives/results that up-level the Product Operations organization's processes, technology, and ability to deliver a best-in-class user experience.

- Hold regular team meetings to determine progress and address any questions or challenges arises

- Determine and define clear deliverables, roles and responsibilities for staff members required for specific product in a region/zone

- Supervise team members and ensure that timelines are followed.

- Track and monitor product feature usage metrics and DAU/WAU/MAU metrics

- Occasionally travel across Infra.Market offices, to understand business processes, tools and needs, as well as to gather insights from our business users.

What are we looking for:

- Bachelor's/PG degree or equivalent in a quantitative field

- 10+ years of industry experience in one or more of the following areas: Product Management, Product Operations Management, Customer Experience, or equivalent Voice of Customer role.

- 4+ years of experience in managing multiple teams (10 to 15 Members). Should have had progressive career growth.

- Excellent interpersonal skills to negotiate with stakeholders and coach teams.

- Good analytical and problem solving skills.

- Strong preference (though not mandatory) for folks with experience in the Fulfilment/Logistics, e-commerce, and offline retail space.

- Experience driving complex projects or programs with several competing stakeholders, ideally in a software development and/or software launch readiness role

- Experience synthesizing and presenting complex information to senior leadership in writing and verbally.

- Ability to set priorities and multi-task in a fast-paced environment

- Ability to learn and adapt in a rapidly changing environment.

- Ability to work with ambiguity and be flexible/nimble.

- Strong organizational skills and attention to detail.

- Cross functional collaboration and negotiation skills.

- Adaptable to changes in product requirements, organizational structures and business conditions