Infosys - Engagement/Key Account Manager - Client Services - Retail/Mfg/Telecom Sector

Infosys - Engagement Manager/Key Account Manager - Retail, Manufacturing, and Telecom Sectors (9-14 yrs)

Location: Mumbai / Delhi

Objective of the Role :

- Provide client introductions, customer context to internal teams.

- Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it.

- Drive MSA/SOWs/payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client.

- Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan WITHIN the assigned account.

Knowledge and Skills required for the Role :

- Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), Presentation skills, knowledge of legal & contracting issues.

- Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution/consensus building skills within Infosys as well as with partners/clients.

- Problem solving skills, negotiation skills, commercial acumen. Identification of the political landscape, leadership skills, relationship-building skills (a good sense of humor is an advantage).

Areas of Responsibility :

- Market Development

- Customer Prospecting

- Opportunity Identification & Qualification

- Proposal Negotiation & Closure

- Contracting & MSA

- Account Planning & Review

- Account Mining

- Account Operations

- Relationship Management

- Merger & Acquisition

- People Management