Introducing Infosys BPM Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Location: Pune, India Job Level: 5A Role Designation: Senior Manager- Quality Purpose/Essence of the role: Conduct process audits, deploy designed processes, analyze &amp; report Quality performance, Support and implement de-risking plans for processes, create and build visibility of risk quality initiatives, share and document best practices, resolve client complaints, participate in calibration processes. Responsibilities :- &nbsp; 1. Process Management: Provide implementation support for process improvement deploy improvement plan. Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality. 2. Process Institutionalization: Conduct verification audits to identify gaps in compliance to QMS; Raise and follow up on closure of CARs (Corrective Action Report(s)), Monitor Deploy process verification methods transaction monitoring. 3. Create engines for large-scale transformations and ensure implementation: Lead / participate in improvement projects; Collect and analyze data, Conduct audits and provide insights on improvement opportunities. 4. Risk Management: Identify Dc level, process level and engagement level risk by performing risk audit, and discussion with process owner and COHs. 5. Benchmarking with multiple models - bring in best-in-class practices, create platforms for sharing best-in-class practices: Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org. level. 6. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.): Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions. What are we looking for in you: Educational Requirements (Must have) - MBA/ Graduate with 8 year of experience Skills : 1. Hands on Lean experience across multiple domain knowledge 2. Trainer 3. Project Management skills 4. Excellent Communication skills 5. Certified BB 6. Good Minitab and Excel skills 7. In-depth knowledge of lean principles

Pune

Infosys BPO - Senior Manager - Quality 

Infosys BPO - Senior Manager - Quality  ,Job Description for Infosys BPO - Senior Manager - Quality  in Infosys BPO in  Pune for (8-15) years of experience. Apply Now!

Job Description for Infosys BPO - Senior Manager - Quality  in Infosys BPO in  Pune for (8-15) years of experience. Apply Now!