Infosys BPM - Manager/Senior Manager - Process Improvement

Purpose / Essence of the role :

- Identify opportunities and areas of improvement for internal accounts and external clients

- Strategize and develop solutions for client proposals, plan & prioritize projects, monitor client/project deliverables.

- Create content for showcasing our capability to win external consulting deals, involve in business development activities.

- Implement and execute domain level strategy and creates solutions for pursuits,

- Identify new business opportunities in existing engagements in partnership with the operations team

Job Role And Responsibilities :

Client Relationship :

- Generate opportunities for large high impact projects from in existing clients through strong client connect

- Analyses the problems faced by the client/customer

- Participates in discussions to understand the problems faced by the customer

- Review, develop solutions and get signoff on the effort estimates for deployment

Business Development :

- Generate new business opportunities by leveraging industry connects and personal branding

- Work closely with the CFG by providing required support

Transformational discovery/ diagnostic :

- For large and complex engagements, Lead opportunities in understanding 'as is' business processes, design 'to-be' processes,

- Analyses/captures the client requirements and pain areas by conducting workshops if necessary

- Perform fit gap analysis,

- Carry out benchmarking studies,

- Provides assistance to consultants in resolving complex requirements.

Client Sponsor Presentation :

- Create client presentation for smaller proposals,

- Lead solution implementation on medium/smaller engagements,

- Review project status reports by participating in governance calls/meetings.

Marketing and Branding :

- Provide content for white papers & point of view in specific process areas as per overall transformation strategy in order to help branding and positioning in market place.

Talent Management :

- Motivates and inspires internal team through work and results,

- Participates in high and critical risks projects to resolve quality issues and bring the project back on track.