Info Edge - Senior Manager - Customer Success - DoSelect (3-7 yrs)
Sr Customer Success Manager | Info Edge | DoSelect
DoSelect was founded in 2015 to bring data driven intelligence to recruiting and learning teams for organizations. Today we're helping them solve one of their biggest challenges with our assessment platform. Along with our customers we're re-imagining how companies hire and re-skill/up-skill their employees. We have been acquired by InfoEdge Ltd (parent of Naukri.com) and have around 2200+ enterprise customers.
Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our products. As such, we need a senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
- We are seeking a dynamic and experienced Senior Customer Success Manager to join our growing team.
- As a Senior Customer Success Manager at DoSelect, you will play a crucial role in ensuring our clients' success by driving adoption, fostering strong relationships, and providing strategic guidance to maximize the value they derive from our skill assessment platform.
- You will be a trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.
- Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.
- Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the DoSelect platform to achieve their hiring and talent management objectives.
- Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization.
- Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.
- Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.
- Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the DoSelect platform within their organizations.
- Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.
- Bachelor's degree in Business, Human Resources, or related field. Master's degree is a plus.
- Proven track record of at least 5 years in customer success or account management roles within the HRTech or related industry.
- Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
- Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.
- Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.
- Excellent project management and organizational skills, with the ability to manage multiple client relationships simultaneously.
- Proficiency in CRM software and Microsoft Office suite.
- Self-motivated, proactive, and results-oriented individual with a strong commitment to customer success.
If you are a passionate and experienced customer success professional looking to contribute to the success of a cutting-edge HRTech company, we encourage you to apply. Join us at DoSelect and help shape the future of talent assessment and recruitment
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